Shipping Policy

Last updated: September 9, 2026

At HomeAndJoy, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

1. Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

Please note that order processing time is separate from shipping transit time.

2. Shipping Times

Delivery times may vary depending on the destination, product, shipping method, and fulfillment location.

Estimated delivery times are generally:

• Italy: approximately 5–12 business days

• European Union: approximately 5–15 business days

• Other international destinations: approximately 7–20 business days

These are estimates and are not guaranteed delivery dates.

During periods of high demand, holidays, promotional events, customs inspections, or circumstances outside our control, delivery may take longer than expected.

3. Shipping Costs

Available shipping methods and shipping costs are displayed at checkout before you complete your purchase.

From time to time, HomeAndJoy may offer free shipping promotions or other shipping offers. Any applicable offer will be clearly displayed on our website or at checkout.

4. Order Tracking

When tracking information is available, it will be provided to you by email after your order has been shipped.

Tracking information may take some time to become active after the package has been shipped.

If your tracking information has not updated for several business days, please contact us at casolipietro04@gmail.comand we will do our best to assist you.

5. International Orders, Customs and Taxes

For international orders, additional customs duties, import taxes, or other charges may apply depending on the destination country.

Any such charges, where applicable, may be the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause delays that are outside of our control.

Customers are responsible for providing accurate and complete shipping information, including their full name, delivery address, postal code, and any other information required for delivery.

6. Incorrect or Incomplete Shipping Information

Please carefully check your shipping information before completing your order.

If you notice that your shipping address is incorrect, contact us as soon as possible at casolipietro04@gmail.com.

We will try to correct the information before the order is fulfilled, but we cannot guarantee that changes can be made once an order has been processed or shipped.

HomeAndJoy is not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

7. Delayed or Lost Packages

Although we work with our fulfillment and shipping partners to ensure orders are delivered as expected, delivery times can occasionally be affected by circumstances beyond our control.

These may include:

• Carrier delays

• Customs processing

• Severe weather

• Holidays

• Incorrect or incomplete addresses

• High shipping volumes

• Other unforeseen circumstances

If your order appears to be significantly delayed or lost, please contact us at casolipietro04@gmail.com so we can assist you.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at casolipietro04@gmail.com.

We may ask you to provide photographs or other information about the damage so that we can investigate the issue and determine the appropriate solution.

9. Returns and Refunds

For information about returns, cancellations, and refunds, please refer to our Return & Refund Policy.

Shipping-related issues do not affect any mandatory consumer rights that apply under applicable law.

10. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

HomeAndJoy
Email: casolipietro04@gmail.com

We will do our best to respond to your request as soon as possible.